Terms of service

OVERVIEW

Welcome to Superface! The terms "we," "us," and "our" refer to Superface Limited Company, a Hong Kong and Korea based beauty brand specializing in premium skincare and cosmetic products. Superface operates this online store and website, including all related information, content, features, tools, products, and services to provide you with a curated beauty shopping experience (the "Services"). Our platform is powered by Shopify, which enables us to deliver exceptional service to beauty enthusiasts worldwide.

These Terms of Service, together with any policies referenced herein, describe your rights and responsibilities when using our Services. This agreement contains important information about your legal rights, including warranty disclaimers, limitation of liability, and dispute resolution procedures.

By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or Privacy Policy, please do not use or access our Services.

SECTION 1 - ACCESS AND ACCOUNT

By agreeing to these Terms of Service, you represent that you are at least 18 years of age or the age of majority in your jurisdiction, whichever is higher. You confirm that you have the legal capacity to enter into this agreement and make purchases from our beauty products catalog.

To access our Services, including browsing our skincare and cosmetic products or making purchases, you may be required to provide certain information such as your email address, billing, payment, and shipping information. You represent and warrant that all information you provide is accurate, current, and complete.

Beauty Product Considerations: When creating your account, you may choose to provide additional information about your skin type, concerns, and preferences to help us provide better product recommendations. This information is optional but helps us curate a personalized beauty experience.

You are solely responsible for maintaining the security of your account credentials and for all activities that occur under your account. You may not transfer, sell, assign, or license your account to any other person.

SECTION 2 - OUR BEAUTY PRODUCTS

Product Representation: We make every effort to display our skincare and cosmetic products as accurately as possible. However, please note that:

Colors of cosmetic products may appear differently on your screen due to monitor settings, device type, and lighting conditions

Product textures, finishes, and color payoff may vary from digital representations

Individual results may vary based on skin type, undertone, and personal preferences

We recommend patch testing new products before full application

Product Information: All product descriptions include ingredient lists, usage instructions, and safety information. We strongly encourage you to review this information carefully, especially if you have sensitive skin or known allergies.

Skin Safety: Our products are formulated to meet international safety standards. However, we cannot guarantee that any product will be suitable for all skin types or free from allergic reactions. If you experience any adverse reactions, discontinue use immediately and consult a healthcare professional.

We reserve the right to discontinue any product, limit quantities, or restrict sales to certain geographic regions due to regulatory requirements or supply constraints.

SECTION 3 - ORDERS AND PURCHASE LIMITATIONS

When you place an order, you are making an offer to purchase our beauty products. Superface reserves the right to accept or decline your order for any reason, including but not limited to product availability, payment verification, or compliance with local cosmetic regulations.

Order Limitations: To ensure product availability for all customers and prevent commercial resale, we may limit the quantity of products any individual customer can purchase. Orders that appear to be for commercial resale or export may be cancelled at our discretion.

Age Restrictions: Some products may have age restrictions. You confirm that you meet the minimum age requirement for purchasing cosmetic products in your jurisdiction.

Your order is confirmed only when you receive an order confirmation email from us. We must receive and process your payment before your order is accepted.

SECTION 4 - PRICING AND PROMOTIONS

All prices are listed in the currency displayed on our website and are subject to change without notice. The price charged will be the price in effect at the time your order is processed.

Beauty Product Pricing: Prices do not include applicable taxes, duties, customs fees, or shipping charges unless explicitly stated. International customers may be subject to additional fees imposed by customs authorities.

Promotions: We may offer limited-time promotions, beauty bundles, or seasonal discounts. Promotional terms will be clearly stated and may not be combined with other offers unless specified.

SECTION 5 - SHIPPING AND INTERNATIONAL DELIVERY

Shipping Considerations for Beauty Products:

Certain products may require special handling or may be restricted for international shipping due to formulation or regulatory requirements

Extreme temperatures during shipping may affect product consistency but do not impact product safety or efficacy

International orders may be subject to customs delays or restrictions on cosmetic imports

We are not responsible for delays caused by customs processing or local import regulations

Temperature Sensitive Products: Some skincare products may be sensitive to extreme temperatures. While we take precautions in packaging, we cannot guarantee product integrity during extreme weather conditions.

Risk of loss passes to you once products are transferred to the shipping carrier.

SECTION 6 - RETURNS AND EXCHANGES

Beauty Product Return Policy:

Due to the nature of cosmetic and skincare products, returns are subject to specific conditions:

Unopened Products: Full refund within 30 days of purchase

Opened Products: Returns accepted within 14 days if you experience an allergic reaction or adverse skin response (medical documentation may be required)

Color Mismatch: Makeup products may be exchanged within 14 days if the color is significantly different from our online representation

Defective Products: Full refund or replacement for products that arrive damaged or defective

Hygiene and Safety: For health and safety reasons, certain products (such as lip products, eye makeup, or products in squeeze tubes) may not be returnable once opened unless defective.

SECTION 7 - INGREDIENT TRANSPARENCY AND SAFETY

Ingredient Disclosure: We provide comprehensive ingredient lists for all products. If you have specific allergies or sensitivities, please review ingredient lists carefully before purchasing.

Patch Testing: We strongly recommend performing a patch test before using any new skincare product. Apply a small amount to your inner arm and wait 24 hours to check for any adverse reactions.

Pregnancy and Nursing: If you are pregnant, nursing, or planning to become pregnant, please consult with your healthcare provider before using any skincare or cosmetic products, particularly those containing active ingredients.

SECTION 8 - INTELLECTUAL PROPERTY

Our Services, including product formulations, packaging designs, brand names, logos, and website content, are protected by intellectual property laws. The Superface name, logo, and all related product names are trademarks of Superface Limited Company.

You may not reproduce, distribute, or create derivative works of our content without explicit written permission.

SECTION 9 - PROHIBITED USES

In addition to standard prohibited uses, you specifically agree not to:

Resell or redistribute our products for commercial purposes without authorization

Make unauthorized medical or therapeutic claims about our products

Use our products in ways not intended by the manufacturer

Reverse engineer or attempt to duplicate our product formulations

SECTION 10 - INTERNATIONAL COMPLIANCE

Regulatory Compliance: Beauty products are subject to different regulations in various countries. By purchasing our products, you acknowledge that:

You are responsible for ensuring compliance with your local cosmetic regulations

Some ingredients may be restricted or prohibited in certain jurisdictions

Import duties, taxes, and customs fees are your responsibility

We make no representations about the legality of our products in your specific location

SECTION 11 - LIMITATION OF LIABILITY

Beauty Product Specific Limitations:

TO THE FULLEST EXTENT PERMITTED BY LAW, SUPERFACE SHALL NOT BE LIABLE FOR:

Allergic reactions or adverse skin responses to our products

Unsatisfactory cosmetic results or color matches

Damage caused by misuse of products or failure to follow instructions

Interactions between our products and other cosmetic or skincare products

Changes in skin condition unrelated to our products

SECTION 12 - GOVERNING LAW AND DISPUTES

These Terms of Service are governed by the laws of Hong Kong. Any disputes arising from these terms or your use of our Services shall be resolved through binding arbitration in Hong Kong.

SECTION 13 - CONTACT INFORMATION

For questions about these Terms of Service, please contact us at:
SUPERFACE COMPANY LIMITED
HONG KONG: 236 Aberdeen Main Road, 22/F, Aberdeen, HK, Hong Kong
Email: hello@superface.life

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Finally found my go-to skincare as a man in my 50s

I've always been more into skincare than most guys my age, and wrinkle care has been on my radar for a while. I wanted something that actually works without going the clinic route. After checking the ingredient list and reading some genuine reviews, I decided to order.

First impression: the packaging is incredibly premium. I genuinely thought it was a European luxury brand when it arrived. Turns out it's K-Beauty, which made me even more impressed.

The serum is a rich golden liquid but absorbs surprisingly fast. No greasy residue, just a smooth bouncy finish. One pump covers my entire face, so the bottle will last a while.

I've been using it as a post-shave step instead of my usual toner and the calming effect is noticeably better. After just a few days, my skin feels visibly smoother and the hydration actually lasts through the day.

Still early days for judging the anti-wrinkle results but I'm already satisfied. For men in their 40s and 50s looking for a serious skincare upgrade, this is worth trying.

Upgraded my spicule cream routine and not going back

I bought this together with the serum from the same brand. I've tried quite a few spicule creams over the years but kept seeing "Shorticule" mentioned and wanted to know what the difference actually was. I'm at the stage where wrinkle care is a real priority, and I've used plenty of products that all claim to work but never really knew if they did anything.

What caught my attention here was the Shorticule technology, which is apparently a milled and upgraded version of regular spicules, combined with 24K gold. Pairing that with the serum seemed like a solid combination.

Packaging wise, it looks like a high end European luxury brand. Premium feel from the moment you open the box. The gold spatula that comes with it genuinely surprised me. I always use a spatula with jar creams to avoid bacterial contamination, but this one is a step above anything I've seen. Feels like something you keep on your vanity permanently.

Scooped out a tiny amount and it covered my whole face easily. I was expecting the tingling sensation spicule products are known for but it was much milder than expected. Actually quite comfortable.

One jar in and I can already see why this brand positions itself as a premium K-Beauty line. Curious to try the other products in the range too.

Beautiful and tingly cream that works

This Superface micro-spicule cream is simply beautiful. You can tell an artist created this packaging as it has a sexy appeal to it and the product itself has tiny gold speck throughout. It really does have a bit of a tingling sensation. I’ve used a few of these creams and the other I have tried seems strong and persistent whereas this is a burst of feels then fades out. I can layer this as well if I dont rub too much. I use it every other day to a few days a week because it can be a bit much. However, it has evened out skin texture and has made my face smoother and more moisturized. Pricey, but you get what you pay for.

Creamy and soft spicule feeling

The cream is very soft and light but still substantial enough to require it to be rubbed in - which is great for the penetration of ingredients. It spreads easily. It has no greasiness. It has many beneficial properties in the ingredients so the spicules can deliver them deep within the skin. I like that niacinamide is one of the first ingredients. It also has other great skin builders like natural extracts and Centella sciatica. The coffee extract will give the skin a nice boost of circulation. I personally find that I need to layer another moisturizer over top if I want to feel deeply hydrated, but I do believe that this will give good results in terms of spicule creams compared to others that are more expensive. You can feel the spicules, but they are not uncomfortable. It is perfect.

High-performance cream that smooths and refines skin texture

This cream feels luxurious and moisturizing, and delivers noticeable results. The formula absorbs quickly and leaves skin looking smoother, brighter, and more even over time. The tingling sensation is not for the faint of heart - it feels like a lot of tiny needles - but it feels like a professional treatment at home. A great option for anyone focused on texture, tone, and anti-aging care. Little to no scent.

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Terms of service

OVERVIEW

SECTION 1 - ACCESS AND ACCOUNT

SECTION 2 - OUR BEAUTY PRODUCTS

SECTION 3 - ORDERS AND PURCHASE LIMITATIONS

SECTION 4 - PRICING AND PROMOTIONS

SECTION 5 - SHIPPING AND INTERNATIONAL DELIVERY

SECTION 6 - RETURNS AND EXCHANGES

SECTION 7 - INGREDIENT TRANSPARENCY AND SAFETY

SECTION 8 - INTELLECTUAL PROPERTY

SECTION 9 - PROHIBITED USES

SECTION 10 - INTERNATIONAL COMPLIANCE

SECTION 11 - LIMITATION OF LIABILITY

SECTION 12 - GOVERNING LAW AND DISPUTES

SECTION 13 - CONTACT INFORMATION

Let customers speak for us