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Returns

30-Day Return Policy

We think you'll love our products, but if you're not completely satisfied, we have a flexible return policy.

How It Works

Return eligibility varies by region:

United States

  • You have up to 30 days from the date of delivery to request a return.

  • Products must be unopened and unused.

  • Refunds will be issued to the original form of payment within 10 business days of receipt.

  • Shipping charges are not refunded. Return shipping costs are the responsibility of the customer.

South Korea

  • Returns and refunds are accepted within 14 days of purchase.

  • Products must be unopened and unused.

  • Refunds will be issued to the original form of payment within 10 business days of receipt.

  • Shipping charges are not refunded. Return shipping costs are the responsibility of the customer.

International

  • Returns and exchanges are accepted only in the case of defective or damaged products.

  • Please contact us within 30 days of delivery with photos of the defect.

  • Shipping charges are not refunded. Return shipping costs are the responsibility of the customer.

Experienced a Skin Reaction?

If you experience a skin reaction after using our products, please contact us with the following documentation and we will review your case for compensation or refund.

  • Order number

  • Your name

  • Product(s) used

  • Description of the reaction

  • Photos of the affected area

How to Request a Return

Email us at hello@superface.life or visit our Contact Page within the applicable return window with the following:

  • Order number

  • Your name

  • Item(s) you'd like to return

  • Reason for return

  • Photos (if damaged or defective)

We'll provide you with return authorization and shipping instructions within 1–2 business days.