FAQs

Shipping & Delivery

How long does an order take to arrive?

United States: Orders typically arrive within 3-5 business days after shipping via Amazon MCF.

International orders: Typically arrive within 1-2 weeks after shipping. Please note that customs clearance in your country may cause additional delays beyond our control.

All orders include a tracking number, which will be sent to the email you provided at checkout.

Which courier does Superface use?

United States: Orders are fulfilled via Amazon MCF (Multi-Channel Fulfillment).

All other countries: Customers can choose between:

  • FedEx (express shipping)
  • K-Packet (economical shipping)

Tracking numbers are provided via email once your order ships.

How can I track my order?

Once your order is placed, you'll receive a tracking number via email. You can also track your order status and updates by logging into your account on our website.

Do you ship internationally?

We are able to ship to most countries worldwide. For regions where our Standard shipping options cannot reach, we offer delivery via FedEx at the customer's expense. If you experience any difficulty placing your order or have shipping inquiries, please contact our dedicated chatbot or email us at contact@superfacestudio.com.

What should I do about shipping incidents (lost or damaged packages)?

Please contact us immediately at contact@superfacestudio.com with:

  • Your order number
  • Your name
  • A description of the issue
  • Photos (if damaged)

We'll work quickly to resolve the issue.

Are there any customs fees or import duties?

For international orders, customs fees, duties, or taxes may apply depending on your country's regulations. These charges are the responsibility of the customer and are not included in your order total.

Product Information

What are the main ingredients in Superface products?

Our products are formulated with premium, science-backed ingredients carefully selected for efficacy and safety. Each product page includes a complete ingredient list (INCI). Key ingredients include [ex.: hyaluronic acid, niacinamide, peptides, botanical extracts].

We prioritize clean, effective formulations without harmful additives.

Are your products suitable for sensitive skin?

Yes! Our products are formulated to be gentle and suitable for most skin types, including sensitive skin. However, we recommend:

  • Patch testing new products on a small area first
  • Reviewing the ingredient list if you have known allergies
  • Consulting with a dermatologist if you have specific skin concerns
Are Superface products cruelty-free and vegan?

Cruelty-free: Yes, we are proudly cruelty-free and never test on animals.
Vegan:
Our products are not certified vegan, as some may contain animal-derived ingredients such as collagen. Please check the full ingredient list (INCI) on each product page for specific details.

What makes Superface unique compared to other skincare brands?

uperface is a high-performance, slow-aging brand founded on the philosophy of Art and Science. Our unique strengths include: * Proprietary Volupeptinol™ Complex: Our signature technology, rich in high-grade active ingredients like Retinal and Peptides, is developed to deliver verifiable, sophisticated skin improvements. * Unrivaled Quality and Efficacy: We invest in the latest patented technology and the highest-grade raw materials, ensuring every formula is clinically proven. * Commitment to Innovation: We focus on "minimal steps, maximum results" by continuously launching unique, highly effective new products.

How should I store my Superface products?

For optimal freshness and efficacy:

  • Store in a cool, dry place away from direct sunlight
  • Keep containers tightly closed when not in use
  • Avoid storing in humid environments (like the shower)
  • Ideal storage temperature: 15-25°C (59-77°F)
What is the shelf life of your products?

Unopened products have a shelf life of 3 years from the manufacturing date. Once opened, we recommend using within 12 months for best results. Check the PAO (Period After Opening) symbol on the packaging.

Can I use Superface products if I'm pregnant or breastfeeding?

While our products use safe, high-quality ingredients, we always recommend consulting with your healthcare provider before introducing new skincare products during pregnancy or breastfeeding.

Are your products suitable for all skin types?

Yes! Our products are designed to work with various skin types:

  • Dry skin: Focus on hydrating and nourishing formulas
  • Oily/combination: Look for lightweight, balancing products
  • Sensitive: All products are formulated to be gentle
  • Mature skin: Anti-aging and firming formulas available

Check individual product descriptions for specific recommendations.

Do your products contain harmful additives or artificial fragrances?

We are committed to clean formulation. All Superface products are formulated without Parabens, Sulfates, and Phthalates. Artificial Fragrance-Free Commitment: Our formulas are entirely free from artificial fragrances. Any subtle scent is derived only from the natural extracts used in the product.

Are there any allergens or irritants in your ingredients?

Our products are clinically tested and classified as in the low irritation range for sensitive skin. While we avoid common irritants, we encourage customers with severe sensitivities to review the full INCI list provided on each product page and perform a patch test, as individual sensitivities may vary.

How To Use

What is the recommended Superface Skincare Ritual Order?

Our philosophy is a Mindful Skin Ritual centered on minimal steps, maximal care. Follow this order for optimal results, noting where Superface products fit seamlessly into your routine:

Morning Ritual:

1. Cleanser → 2. Toner/Essence → 3. Superface Drops (VOLUPEPTINOL™ REPAIR & FIRMING VITALITY DROPS) → 4. Eye cream → 5. Superface Cream (MICRO DROPLET or MICRO-SPICULES Cream) → 6. Sunscreen (SPF 30+)

Evening Ritual:

1. Cleanser (double cleanse if wearing makeup) → 2. Toner/Essence → 3. Superface Drops (VOLUPEPTINOL™ REPAIR & FIRMING VITALITY DROPS) → 4. Eye cream → 5. Superface Cream (MICRO DROPLET or MICRO-SPICULES Cream)

Tip: The Drops act as your high-performance Serum, and the Creams complete the ritual as your Moisturizer/Night Cream.

How should I use Superface Drops and Creams together?

Our formulas are highly concentrated, so a little goes a long way. You do not need to use both creams (Micro-Spicules and Time Rewinding) simultaneously.

Superface Core Products:

* VOLUPEPTINOL™ VITALITY DROPS (Serum): Use 2–3 drops or a pea-sized amount. This product can be used daily, both morning and evening, as your essential high-performance serum.

* CREAM (Moisturizer/Night Cream): Use a nickel-sized amount for your entire face. Choose only ONE cream based on your skin's needs:

     1. MICRO-SPICULES 24K CREAM: Ideal for enhancing skin texture, smoothing, and achieving quicker results in pore refinement and total pore volume reduction.

     2. MICRO DROPLET TIME REWINDING CREAM: Offers superior hydration and wrapping effects, focusing more intensively on deep wrinkle and lifting improvement.

Key Benefit: All Superface products contain our proprietary Volupeptinol™ Complex. This highly functional complex ensures you receive fundamental anti-aging and brightening care regardless of the product you choose.

Can I use Superface products with other brands?

Yes, absolutely. Our high-performance products are developed based on our philosophy of "minimal steps, maximal results," meaning they are concentrated and highly effective on their own.

They are also designed to integrate seamlessly into your existing ritual. However, due to the potent active ingredients in our formulas (such as Retinal in our Volupeptinol™ Complex ), please follow these guidelines when combining with other brands:

* Introduce New Products Slowly: Introduce one new product at a time and wait 3-5 days before adding another.

* Avoid High-Potency Conflicts: Avoid mixing our products with other high-concentration actives like AHA/BHA (Exfoliating Acids) or strong Vitamin C derivatives in the same application.

* When in Doubt: Consult a skincare professional for personalized advice, especially if you have known sensitivities.

Can I layer multiple serums?

Yes, layering is key to maximizing results, and we encourage what we call the 60-Second Layering Ritual.

Apply serums starting from the thinnest to the thickest consistency. For optimal absorption and efficacy, allow approximately 60 seconds between applying each layer. This waiting period ensures that the active ingredients in one product are fully absorbed before the next layer is applied, preventing pilling and guaranteeing your skin receives the maximal results from our concentrated formulas.

We generally recommend using no more than 2-3 potent serums at once to avoid overwhelming your skin.

Should I use different products for day and night?

Yes, we highly recommend customizing your ritual based on the time of day. This maximizes efficacy and respects the different needs of your skin morning versus evening.

Morning Ritual Focus (Protection): Focus on fortifying your skin's defenses. Use lightweight hydration, antioxidants (like those found in our products, such as Green Tea Extract ), and always finish with a broad-spectrum Sunscreen (SPF 30+).

Evening Ritual Focus (Repair & Renewal): This is the optimal time for intensive treatment and repair. We recommend incorporating formulas designed for cell turnover and recovery, such as those containing Retinal (found in our Volupeptinol™ Complex ), richer moisturizers, and targeted treatments.

Rewards Program

How do I join the Superface Rewards Program?

Simply create your free account on our website to start earning points immediately with your first purchase!

How do I earn points?

Collect points through various engagements:

Place an order: 3 points for every $10 spent.
Sign up: 50 points upon creating an account.
Birthday reward: 30 points.
Leave a review (Text only): 5 points per review.
Leave a review with photos: 15 points per review.
Subscribe to newsletter: 10 points.
Follow on Instagram: 20 points.
Follow on TikTok: 20 points.

How do I redeem my points?

Points can be turned into awesome rewards! You can use your collected points for exclusive discounts, free products, and special Golden Member promotions.

What are the three tiers of the rewards program?

Our program has three tiers with ascending benefits:

Bronze: Free to Join. Earn points at X1 Multiplier.
Silver: Qualify by spending $500–$999/year. Includes Exclusive Sales & Promotions.
Gold: Qualify by spending $1,000+/year. Benefits include a X2 Points Multiplier, Stackable Coupons, 1 Free Shipping Coupon, and Exclusive Sales & Promotions.

What are the stacked coupons?

Stackable Coupons are special rewards available at higher tiers: $2 for Bronze, $5 for Silver, and $10 for Gold members. These can be combined with other discounts.

Do you offer a referral program?

Yes! Our referral program rewards both you and your friend. You both receive a $20 off coupon when they make a purchase.

Can I combine rewards points with other discounts?

Yes, absolutely! You can combine your rewards points with most other discount codes and promotions, giving you maximum flexibility and savings at checkout.

Orders & Payment

Which payment methods do you accept?

We accept the following payment methods:

  • All major credit cards (Visa, Mastercard, American Express, Discover)
  • PayPal (you can create an account during checkout)
  • Apple Pay
  • Google Pay

Please note that your billing address must match the address on your credit card statement.

Can I modify or cancel my order after placing it?

Orders can be modified or cancelled within [1-2 hours] of placement. After this window, orders enter our fulfillment process and cannot be changed.

To request a modification or cancellation, please contact us immediately at contact@superfacestudio.com with your order number.

Do you offer gift wrapping or gift messages?

We're working on adding gift options soon. Stay tuned!

Can I use multiple discount codes on one order?

Only one discount code can be applied per order. However, you can combine discount codes with rewards points (see Rewards Program section for details).

How can I get notified when a product is back in stock?

On any out-of-stock product page, click the "Notify Me" button and enter your email. You'll receive an alert as soon as the item is available again.

Do you offer wholesale or bulk ordering?

Yes! For wholesale inquiries or bulk orders, please contact us at contact@superfacestudio.com with details about your business and order requirements.

Account & Support

How do I create an account?

Click "Account" or "Sign In" at the top of our website, then select "Create Account." You'll need to provide:

  • Email address
  • Password
  • Name

Creating an account allows you to track orders, save addresses, earn rewards points, and access exclusive member benefits.

I forgot my password. What should I do?

Click "Sign In" and then "Forgot Password." Enter your email address, and we'll send you a password reset link.

How do I update my account information?

Log into your account and navigate to "Account Settings" to update:

  • Email address
  • Password
  • Shipping addresses
  • Payment methods
  • Communication preferences
What are your customer service hours?

Our customer support team is available:

  • Email: contact@superfacestudio.com (24/7 - we respond within 24-48 hours)
  • Live Chat: [9 AM - 6 PM KST (Monday-Friday]
How can I contact customer support?
  • Email: contact@superfacestudio.com
  • Live Chat: Available on our website during business hours
  • Contact Form: https://superface.life/pages/contact-1

We aim to respond to all inquiries within 24-48 hours.

Do you offer subscription orders?

We currently do not offer subscription-based ordering, but we're working on making this available soon. Please stay tuned for updates through our newsletter or website.

About Superface

What is the Superface brand story?

Founded by Jung Son, an acclaimed TV commercial director, and her daughter Ming Shiu, a contemporary artist trained at NYU Tisch School of Arts, Superface represents a unique fusion of cinematic vision and artistic innovation.

This dynamic mother-daughter duo has created a new paradigm in anti-aging skincare, merging creative intuition with scientific rigor.

Our Philosophy: Artist Curated Formula. Science Boosted. Clinically Proven Mindful Skin Ritual.

What makes Superface different from other skincare brands?

Superface combines high-performance art and science to deliver visible, clinically-proven results:

Artist Curated:

  • Founded by creative visionaries (director + artist)
  • Skincare as a mindful daily ritual, not just a routine
  • Beautiful, thoughtfully designed products and packaging

Science Boosted:

  • Clinically proven formulations with measurable results
  • Advanced ingredients: Retinal, Micro-spicules, 9-layer Hyaluronic Acid, Peptides
  • Rigorous testing for efficacy and safety

Minimal Steps, Maximum Care:

  • Streamlined routines that deliver results
  • High-concentration, effective formulas
  • Suitable for all genders

Clean & Transparent:

  • No parabens, sulfates, or artificial fragrances
  • Full ingredient disclosure
  • Cruelty-free commitment
Where are your products manufactured?.

Our proprietary formulas are developed in partnership with leading research institutes and manufacturers in Korea. They are manufactured under stringent quality control standards to ensure the highest levels of safety and efficacy.

Korea is renowned globally for innovative skincare technology and rigorous manufacturing standards, making it the ideal location for producing our clinically-proven formulas.

Are your products tested on animals?

Absolutely not. Superface is proudly cruelty-free.

We never test our products or ingredients on animals, and we work only with suppliers who share this commitment. Our efficacy and safety testing is conducted through:

  • Clinical studies with human volunteers
  • In-vitro testing methods
  • Advanced laboratory analysis
What is your commitment to sustainability?

We're committed to reducing our environmental impact through:

  • Recyclable packaging materials
  • Sustainable ingredient sourcing from responsible suppliers
  • Responsible manufacturing practices in Korea
  • Continuous improvement of our environmental footprint

We believe premium skincare can and should be environmentally conscious.

Do you have physical stores or only sell online?

Currently, Superface products are available exclusively online through Amazon and our website at superface.life.

We're exploring retail partnerships for the future. Stay tuned for updates!

Who is Superface for?

Superface is foranyone seeking effective, science-backed anti-aging skincare, regardless of gender, age, or skin type.

Perfect for:

  • Those who value both artistry and science
  • People seeking clinically-proven results
  • Minimalists who want maximum efficacy
  • Anyone interested in mindful skincare rituals
  • Those with sensitive skin (our products have ultra-low irritation indices)
How can I stay updated on new products and launches?

Join our community:

  • Newsletter: Subscribe on our website (earn 10 rewards points!)
  • Instagram: Follow @superface for behind-the-scenes content and tips
  • TikTok: Follow for skincare education and tutorials
  • Facebook: Like our page for updates and community engagement

Plus, as a rewards member, you'll get early access to new product launches!